You have taken the role of the new front desk manager of the hotel you selected in Week 1.
The General Manager (GM) of the hotel has asked you to complete several tasks during your first two weeks on the job.
Prepare a 525- to 700-word report for the GM in which you:
- Assess the current front office operations and reporting structure.
- Create an organizational chart for the department.
- Include a checklist of the tasks being done on a daily basis within each functional area.
Submit your report, organizational chart, and checklist in one cohesive document.