How could a business use information technology to increase switching costs and lock in its customers and suppliers? Use business examples to support your answers.

Complete the review assignment before the end of the module’s week.

 

Part 1: Answer the Module Review Questions listed below. These questions were chosen to demonstrate your understanding and help you assess your progress.

 

  1. How could a business use information technology to increase switching costs and lock in its customers and suppliers? Use business examples to support your answers.

 

  1. How could a business leverage its investment in information technology to build strategic IT capabilities that serve as a barrier to new entrants into its markets?

 

  1. How could a business use Internet technologies to form a virtual company or become an agile competitor?MIS author and consultant Peter Keen says: “We have learned that it is not technology that creates a competitive edge, but the management process that exploits technology.” What does he mean? Do you agree or disagree? Wh

 

Part 2: At the end of the chapter in your textbook, read the following Analysis Exercises and complete all the questions after the summary.

 





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